PrivacyPolicy
Hamra is committed to protecting your personal data and privacy
Last update: December 2025
This Privacy Policy explains how Hamra collects, uses, shares, and protects your personal information. By using our services, you agree to the terms of this policy.
Data Collection
Information we collect from you
Personal Information
- •Full name
- •Phone number
- •Email address
- •Date of birth
- •Profile photo
Location Data
- •Current location
- •Trip origin and destination
- •Saved addresses
- •Location history
Transaction Data
- •Order history
- •Payment methods
- •Receipts and invoices
- •Ratings and reviews
Device Information
- •Device type
- •Operating system
- •IP address
- •Unique device identifier
How We Use Data
How your information is used
Service Delivery
Using data to provide and improve requested services
Notifications
Sending alerts and messages related to your orders and trips
Service Improvement
Analyzing usage data to improve product quality
Security
Preventing fraud and protecting the platform and users
User Rights
Your rights regarding your personal information
Right of Access
View the personal data we store about you
Right to Rectification
Correct inaccurate or outdated information
Right to Deletion
Request deletion of personal information
Right to Portability
Receive a copy of your information
Right to Object
Object to specific data processing activities
Right to Restrict
Request limits on how we use your information
To exercise any of these rights, please contact our support team
Contact SupportGender Equality, Safety & Inclusion
Supporting women’s safe mobility
Hamra does not tolerate harassment, discrimination, exploitation, abuse, intimidation, retaliation, or inappropriate behaviour by employees, drivers, delivery personnel, sellers, businesses, contractors, partners, or other service providers using the platform.
All individuals and organizations connected with Hamra are expected to treat users and colleagues with dignity, professionalism, and respect. Users may report harassment, discrimination, exploitation, inappropriate communication, fraud, unsafe behaviour, privacy violations, or other misconduct involving drivers, delivery personnel, sellers, businesses, healthcare providers, accommodation providers, educational institutions, or any other service provider connected through Hamra.
Reports can be submitted through the Hamra application, live chat, support telephone line, or official email. Support and complaint-handling assistance are available in both Dari and Pashto.
All reports are handled confidentially by authorized personnel using a survivor-sensitive and user-centred approach. Hamra listens respectfully, limits access to personal information, avoids unnecessary repetition of sensitive experiences, and takes reasonable precautions to protect complainants from retaliation, further harm, or unwanted disclosure. Information is shared only when necessary to review the complaint, protect users, or meet applicable legal requirements.
Each complaint is documented and assessed according to its nature and level of risk. The review may include relevant booking or transaction records, GPS and delivery information, in-platform communications, payment records, submitted photographs or documents, and separate discussions with the user, service provider, and relevant witnesses.
Depending on the seriousness of the complaint and the available findings, Hamra may:
- •Provide immediate support and safety guidance
- •Issue a formal warning
- •Require corrective action or additional training
- •Remove inappropriate content or listings
- •Cancel or refund an eligible booking or transaction
- •Temporarily suspend the individual or business
- •Permanently remove the service provider from the platform
- •Refer serious cases to relevant authorities when appropriate, while considering the affected person’s safety, confidentiality, and informed preference
Where available, women may request a woman driver or choose a woman service provider. This option may apply to relevant services such as transportation, healthcare, professional services, education, delivery, or other categories. Availability depends on the type of service, location, time, and the number of registered women providers and therefore cannot always be guaranteed.
Users facing immediate danger should use available emergency features, contact Hamra’s support team, and seek assistance from the relevant emergency services where it is safe and appropriate to do so.
Security Measures
How we protect your information
Encryption of sensitive information
Two-factor authentication controls
Secure storage in protected servers
Restricted access to personal data
Continuous monitoring for security threats
Regular updates to security systems
Cookie Policy
How Hamra uses cookies on the website
Essential Cookies
EssentialRequired for core website functionality
Functional Cookies
Improve usability and user experience
Analytics Cookies
Help analyze user behavior and product performance
Advertising Cookies
Used to show more relevant promotions
Data Sharing
Hamra does not share your personal data with third parties except in the following cases:
- •With your explicit consent
- •To provide requested services (for example, sharing location with a driver)
- •With trusted business partners under confidentiality agreements
- •When required by law or legal authority requests
- •To protect user rights, safety, and platform security
Data Retention
We retain personal data while your account is active or as needed to deliver services. If you request account deletion, data is removed after 30 days unless legal obligations require longer retention.
Note: Some records may be retained longer for legal, tax, or accounting requirements.
Children’s Privacy
Hamra services are not intended for individuals under 18. We do not knowingly collect personal data from children. If we discover such data was collected without parental consent, we will delete it promptly.
Policy Updates
Hamra may update this Privacy Policy from time to time. For major changes, we will notify you through email or in-app alerts. We recommend checking this page regularly.
Questions or concerns?
Contact us for any privacy-related question
Your information is protected
Hamra is committed to your privacy and data security
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