Hamra Safetyand Trust Centre
Learn how Hamra promotes safer trips, responsible service delivery, secure platform use, confidential reporting, and respectful conduct across its transportation, delivery, marketplace, healthcare, travel, property, education, and other services.
Platform Safety Features
Advanced technology to protect your journey
Identity Verification
Hamra applies verification procedures appropriate to different service categories. These may include reviewing available identity documents, licences, business information, professional credentials, vehicle details, and other relevant records.
- Identity document review
- Driving license verification
- In-person interview
Live Tracking
Track your trip in real time and share it with trusted contacts
- Precise GPS
- Location sharing
- Accurate ETA
- Best route guidance
Emergency Alert
Emergency button for quick contact with support
- Instant help button
- Police contact
- Automatic notifications
- Audio recording
Driver Identification
Review driver and vehicle details before pickup
- Driver photo
- License plate
- Vehicle model and color
- Driver rating
24/7 Support
Our support team is always ready to help
- Instant response
- Live chat
- Phone support
- Support email
Data Protection
Hamra applies reasonable technical and organizational safeguards to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.
- Data encryption
- Secure payments
- Privacy protection
- Limited information sharing
Safety by Service Category
Each Hamra service group has its own specific safety considerations
Transportation Safety
- Driver and vehicle verification
- Driver details before pickup
- Location or trip sharing
- SOS functionality, if operational
- Seatbelt and route guidance
- Harassment reporting
- Lost items
- Accident reporting
- Women-driver requests, where available
Delivery and Shopping Safety
- Delivery-person identification
- Contact through approved channels
- Safe handover of orders
- Tampered or damaged orders
- Incorrect products
- Payment disputes
- Fraudulent sellers
- Prohibited products
- Reporting harassment during delivery
Users should verify order and delivery details before accepting a delivery. Delivery personnel and users must communicate respectfully and should not request unnecessary personal information or contact each other outside legitimate service purposes.
Healthcare Safety
- Verification of clinics and professionals
- Clear limitation that Hamra facilitates access but does not replace medical judgment
- Emergency-care warning
- Confidentiality of health information
- Reporting misconduct
- Accuracy of provider profiles
Hamra facilitates access to listed healthcare providers but does not provide medical diagnosis or emergency medical care. Users should verify the provider’s credentials and seek appropriate emergency assistance when urgent care is required.
Hotel and Travel Safety
- Provider and booking verification
- Accurate listing expectations
- Cancellation and refund information
- Fraud prevention
- Traveller responsibility for documents and restrictions
- Reporting unsafe accommodation
Real-Estate Safety
- Do not transfer money before verification
- Independently inspect properties
- Verify ownership and authority
- Hamra does not guarantee legal ownership unless formally verified
- Report false or duplicate listings
- Never share banking codes or passwords
Education Safety
- Verification of institutions
- Protection of educational documents
- No guarantee of admission
- Safeguarding of applicants under 18
- Fraudulent scholarship or fee requests
- Reporting inappropriate contact
Daily Needs and Professional Services
- Provider identity and ratings
- Scope and price confirmation
- Safe meeting arrangements
- No unnecessary access to homes or personal information
- Reporting misconduct, fraud, or poor service
Passenger Safety Guide
Important tips for safer trips
Before the Trip
- 1Check driver and vehicle details
- 2Share your location with trusted contacts
- 3Review the driver rating
- 4Match the plate number with the app
During the Trip
- 1Fasten your seatbelt
- 2Follow the route on the map
- 3Contact support whenever needed
- 4Know where the emergency button is
After the Trip
- 1Rate your driver
- 2Share your feedback
- 3Save your receipt
- 4Report any issues
Driver Safety
High standards for driver selection and training
Driver Standards
- 1Follow traffic laws
- 2Respect passengers
- 3Maintain vehicle condition
- 4Stay on route
Safety Training
- 1Defensive driving training
- 2Customer service training
- 3Crisis management
- 4First aid basics
Emergency Protocol
How to act in emergency situations
Activate Emergency Button
If you are in danger, press the SOS button
Automatic Location Sharing
Your live location is sent to our support team
Support Contact
Our team will contact you immediately
Authority Coordination
If needed, we coordinate with police and authorities
Report a Concern
You can report any of the following through the app, live chat, phone, or support email:
- Harassment or discrimination
- Threats or unsafe behaviour
- Fraud or misleading listings
- Privacy violations
- Inappropriate communication
- Unsafe trips or deliveries
- Provider misconduct
- Payment or transaction concerns
- Child-safeguarding concerns
- Retaliation after reporting
- Misuse of photographs or personal information
Support & Issue Reporting
Ways to reach our support team